Start with Shanghai’s official service information, then confirm the details for the campus and department you intend to visit. This page brings the city’s published resources together with a short checklist you can use before contacting a facility.
Coverage: Shanghai, mainland China. The resources below were checked on 31 October 2026. This is an official-resource guide; individual hospital booking routes have not been tested by WellInChina.
Find the right official starting point
| Your task | Official resource | How to use it |
|---|---|---|
| Find a local institution | Shanghai government: international medical services directory | Locate an institution and inspect its campus or department details before contacting it. |
| Understand registration | Shanghai International Services: how to see a doctor | Read the city’s example hospital workflow and Suishenban appointment instructions. |
| Check local insurance information | Shanghai government: medical insurance for foreign residents | Read the conditions for the relevant employee or resident category; ask the responsible office about your circumstances. |
| Save emergency numbers | Shanghai government: public service hotlines | Keep the official city hotline table with your address. |
Use a directory entry as a starting point
The city’s international medical services directory lists institutions with local information such as addresses and contact details. Check which campus or service the entry describes. Follow the relevant official contact route and confirm the appointment arrangements before travelling there.
Use the exact name and address in your message. If the English and Chinese names refer to different campuses, ask the facility to clarify. Keep the reply with the source URL and the date, especially if you are staying in another district or have limited time in the city.
Copy this checklist before contacting a facility
- Institution, campus and department:
- Official contact and source URL:
- Appointment date and booking route:
- Identity-document and phone-verification requirements:
- Language support for booking and the consultation:
- Written-document language and collection arrangements:
- Quoted charges, payment methods and insurance confirmation:
- Confirmed address, check-in point and arrival time:
Fill in only the answers you receive or find in the facility’s own published instructions. Leave unanswered items marked “to confirm”. An English website or a directory entry is not evidence that every staff member speaks English, every overseas number works or every insurance plan has direct billing.
Booking and insurance: keep the scope local
For booking, use the passport and phone checklist to identify what still needs confirmation. For payment, distinguish a hospital’s billing arrangement from the terms of your own insurance. The payment guide provides separate questions for each party.
If you are visiting briefly, ask about the delivery of reports and receipts before your appointment. Use the document request checklist to record any items that may only be available after you leave.
Emergency contacts
For mainland medical emergency contact information, open Emergency contacts. The Shanghai city hotline table lists 120 for medical emergencies, 110 for police and 119 for fire.
What has been checked
This page is based on publicly available city information. It does not claim institution confirmation, a completed booking, a tested overseas phone number or a clinical recommendation. Contact details and arrangements can change; use the original sources for the latest published information.